Frequently Asked Questions about SYSTANE®

We use international dating, so the year comes first, then the month. So if your product expires in 2016/09, that means September of 2016.

We do not recommend using our products after they expire because we do not test expired product and therefore cannot guarantee the efficacy or safety of the product after expiration.

Yes. Alcon is committed to the safe and effective use of all our products. We manufacture our products to exceed customer expectations and meet the highest quality standards using state-of-the-art technology. Alcon is proud to provide the SYSTANE® portfolio of dry eye relief products, the #1 global consumer brand of artificial tears, that are tested and safe for consumers to use.

Alcon products expire at the end of the month.

We do not recommend using our products after they expire because we do not test expired product and therefore cannot guarantee the efficacy or safety of the product after expiration.

You can use it as needed. We recommend 1-2 drops per eye per use.

Yes, SYSTANE® BALANCE contains mineral oil as one of the ingredients that gives SYSTANE® BALANCE its milky white appearance.

These two products contain different active ingredients. Both products treat dry eye symptoms. If you are unsure which product to use, ask your doctor to help determine which product is best for your dry eye symptoms.

No, at this time, SYSTANE® BALANCE is not Preservative-Free.

The directions for using SYSTANE® Lid Wipes are located on the side of the carton:

  1. Rub closed pouch with clean, dry hands to develop lather.
  2. Remove SYSTANE® Lid Wipe from pouch and rub eyelid gently several times.
  3. Rinse cleansed eyelid with warm water, pat dry.
  4. Repeat steps 1-3 on the other eye with a fresh SYSTANE ® Lid Wipe.

We sell to all major Retailers and Pharmacies. If you don’t see the product you want in stock, see the Pharmacist and ask them to order it in for you.

SYSTANE® products are manufactured in the USA, France, Belgium, and Switzerland.

Yes, SYSTANE® ULTRA HYDRATION is available in a preservative-free formula.

SYSTANE® ULTRA HYDRATION Preservative-Free is preservative-free for sensitive eyes and delivers extended protection from dry eye symptoms.

After opening the vial of our Preservative-Free product, it is now exposed to outside elements that could contaminate the medicine.

We try to meet the needs of all consumers. We have added enough product to the vial for those consumers who might miss their eye while applying the medication.

The vial was designed specifically for one time use, therefore there is no need to replace the cap.

The vial should be thrown away after one use. Normal disposal is fine.

The following SYSTANE® products are safe to use with contact lenses:

Systane® ULTRA HYDRATION Lubricant Eye Drops 

Systane® ULTRA Lubricant Eye Drops

Systane® ULTRA Preservative Free Eye Drops

Systane® ULTRA HYDRATION Preservative-Free Eye Drops

SYSTANE® Gel Drops and SYSTANE ® Gel contain different active ingredients.

SYSTANE® Gel formula is designed for long-lasting anytime relief of dry eye symptoms. SYSTANE ® Gel Drops is protection in a droppable gel for use day or night.

No. SYSTANE® products can be stored at room temperature.